Return & Refund Policy

Your Satisfaction, Our Promise

At Herbnova, we take pride in crafting natural, safe, and result-driven herbal products.
Every item is made with utmost care — but if for any reason you are not satisfied, we’re here to make it right. 💚

✅ Eligibility for Returns

We accept returns or exchanges under the following conditions:

  • The product must be unused, unopened, and in its original packaging.

  • The return request must be made within 7 days of receiving your order.

  • Proof of purchase (order confirmation or receipt) is required.

Due to hygiene and product integrity, used or opened products cannot be returned.

💸 Refund Process

Once your returned item is received and inspected, we will:

  1. Notify you via email or WhatsApp that we’ve received your item.

  2. Approve or reject your refund based on product condition.

  3. If approved, your refund will be processed within 5–7 business days via your original payment method or through Easypaisa/Bank Transfer (for local orders).

🔁 Exchange Policy

If you received a damaged, expired, or incorrect product, we’ll replace it immediately — at no extra cost to you.
Please share a photo of the received product with your order details at:
📩 support@herbnovas.com 

🚚 Return Shipping

Customers are responsible for the return shipping cost, except when the item received is defective, wrong, or damaged.

🌿 Important Notes

  • Returns are not accepted for promotional, discounted, or clearance items.

  • Refunds are only applicable to purchases made directly through our official website (www.herbnovas.com).

🤝 We Value Your Trust

We believe in long-term relationships built on care, honesty, and satisfaction.
Our goal is to ensure you feel confident every time you choose Herbnova —
because when you trust nature, we take care of the rest. 🌱